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FAQ's
Everything you need to know about our Buy and Try offer.
Buy and Try lets you register an eligible purchase, use it, and — if it isn't right for you — return it during the return window for a refund of the purchase price, subject to the Terms and Conditions.
You can open a return during the return window shown on your confirmation. The exact dates are set for your registration.
Your Registration ID is on your registration confirmation email and on the confirmation screen after you register.
Registrations must be made within 15 days of purchase. Once the promotion closes, new registrations can't be accepted.
Start a return from this site during your return window. We'll verify your registration and arrange a home collection.
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Have a question about your entry or this promotion? Send us a message and we'll respond by email.
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Track your return
See how your return request is progressing.